frequently asked questions
you've got questions, we've got answers
What is the kairetool™? How is it unique?
The kairetool™ is an innovative take on traditional beauty rollers. Cut from hypoallergenic, surgical-grade steel, our utility-patented technology and ergonomic design offers an all-in-one tool to detox, sculpt, & smooth your body's problem areas at home or on-the-go. Each kairetool functions the same, with just the crystal version being dual-purpose as a precious stone roller when flipped. We're out to change the skincare world, combining the wisdom of ancient eastern medicine with the technology of the 21st century.
Do you ship internationally?
Currently, we only ship in the US.
What is your return policy?
We provide a 45-day return policy on all of our tools. If you're unhappy with your kairetool™ in any way, please contact us for a prepaid return label, no questions asked. Keep it only if you love it! ❤
What is Installments by Afterpay?:
Installments by Afterpay is a service that allows you to make purchases now & pay for them in 4 easy, interest-free installments made every 2 weeks.
How do I use the kairetool™?
You can use the kairetool™ anywhere on your face or body. The kairetool™ works over clothing, on bare skin, & combined with your favorite skincare products. You can even store the kairetool™ in your refrigerator to keep it cool to the touch. See Our Tutorials for more information.
How often should I use the kairetool™?
You can use the kairetool™ from as little as a few minutes a day to as long as a few hours a day for serious sculpting sessions. Make sure to drink plenty of water & stay hydrated while detoxing!
How should I clean the kairetool™?
Rinse the kairetool™ with gentle soap & water. Dry with a clean towel as needed. For best results, wash after each use.
Is the kairetool™ safe for air travel?
Yes! However, some airlines & airports may have different regulations, so please check with your airline or airport in advance.
Who should / should not use the kairetool™:
Children, pregnant women, individuals with epilepsy, active cancer, metal allergies, or implanted electronic devices should not use the kairetool™. Consult with your physician before using the kairetool™. Please refer to our Terms of Service for a full list of disclaimers.
Are there any problems using the kairetool™ if I’m expecting, pregnant, or immediately after giving birth?
Please be wary of using the ™kairetool during early stages of pregnancy or immediately after childbirth. We recommend consulting with your physician before using the kairetool™ when skin is sensitive (e.g. while breastfeeding or during menstruation).
Are there any locations I shouldn't use the kairetool™?
Do not put the kairetool™ in your mouth or use it directly over any mucus membranes, wounds, injured areas, inflamed skin, areas of excessive sunburn, or any other part of the skin where you are experiencing irritation or skin problems.
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